Terms and conditions

Disclaimer

This site is provided “as is”. Whitfords Home Appliances makes no express or implied warranties or representations as to the operation of the site or the content, information or materials on the site. You expressly agree that your usage of the site is at your sole risk.

Whitfords Home Appliances disclaims all warranties express or implied, including but not limited to warranties for fitness or purpose. Whitfords Home Appliances does not warrant that this site or any associated components including emails sent are free of viruses, spyware or other harmful elements. Whitfords Home Appliances will not be liable for any damages arising from the use of this site, whether they be direct, indirect, punitive or consequential. In the event this disclaimer is ineffective, the maximum compensation due to you is refund of the services or products ordered.

Where you select for items to be delivered those items purchased from Whitfords Home Appliances are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Privacy

We use the information we collect about you to process sales on the site and to assist us and other entities in offering services and products to you. We also collect information in the form of referrals by site users to third parties.

We may also share your data with third parties such as financial bodies, credit card companies in order to process transactions.

Cookies are used in the Whitfords Home Appliances online shopping system. They are mainly used to keep track of the items purchased within the online shopping system and to ease the shopping process. These cookies are only kept within the session when you are using the online shopping system. They are automatically removed from your PC as soon as you close your browser.

No credit card number is stored in the system. The credit card details will be passed to the payment gateway as soon as it has been collected.

Whitfords Home Appliances may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply our user agreements or (iii) protect the rights, safety, or property of Whitfords Home Appliances, our users, or others.

By using our Web site, you consent to the collection and use of this information by Whitfords Home Appliances. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

You consent to electronically receive communications from us. We may communicate with you posting notices on this site or by e-mail. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We will provide you with an option to decline these updates.

We will not be liable for any disclosure of your personal information to any third party not authorised under this agreement which was beyond our control.

If our privacy policy changes we will notify at your contact email address.

Ecommerce and returns

At Whitfords Home Appliances we understand the need to have goods that are delivered on time and perform as described. We have been careful to provide you with sufficient information to enable you to come to a confident buying decision.

Shipping and Installation charges

All freight and Installation charges are as stated on web site and are subject to change with out notice.

Secure Payments

We accept [Visa, Master Card & American Express (No International Credit Cards). Direct deposits and Cash on pickup from our Warehouse 4-8 East Street Five Dock & Cash on delivery in Sydney Metro Area. When you send us your personal information including credit card information we encrypt these details to protect them from unlawful access. To purchase from us over the Internet you must be over 18 years old.

Faulty goods

All of our products carry a Manufactures warranty unless otherwise stated in the products information profile. If you have purchased a product from us and it shows a fault please contact us immediately at giving us the detail of your complaint, date of purchase etc. If the fault is inherent in the goods, we will arrange to have the item repaired or replaced. If the product is deemed faulty it will be repaired under the manufacturer’s warranty guidelines. This guarantee does not affect your statutory rights.

Your Order

We will confirm your order shortly after it is placed. We then dispatch your order once payment has been confirmed with our accounts department and stock is available. We aim for delivery within 2 working days, however, some orders may take longer depending on your delivery area and our delivery and Installation schedule to that location. All orders are subject to stock availability.

Returns

In the event of a customer wishing to return any goods to Whitfords Home Appliances as bought on this site, Whitfords Home Appliances will only accept such products if they are deemed to be not performing to manufacturers specifications for that product. And you must notify us within 14 Days of receipt of your product.

Damaged Goods

If your product is damaged in transit you must notify us within 24 hours of receipt of your product. At which time a replacement product will be organised or an allowance will be offered to offset the damage to the product, if you should agree on such allowance then no replacement product will be offered and that decision is final.

Installation Service

All installations are done by qualified installers and are done to manufactures guide lines.

Installation services cannot be refunded unless agreed on by Whitfords Home Appliances and only if product is deemed to be not performing to manufacturers specifications.

Receiving your order

If your order shows any physical damage, please acknowledge this and sign “received damaged” and notify us immediately.

Your Account

Our system will hold details of your account and sales transactions with us and they may be viewed only with your username and password.

Contact

Should you wish to discuss any security or issue regarding these terms please contact

General

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

You agree that the laws of the State of New South Wales, Australia will apply to all transactions and communications on this site, and you submit to the jurisdiction of the courts of New South Wales to hear any dispute.

These terms constitute the entire agreement between You and Whitfords Home Appliances regarding the operation of the site.

Notices to ourselves can be sent to . You acknowledge that we may use your primary email to us as your address for any alterations to this policy and you agree to such communications.

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Testimonials

We are thrilled with our new Electrolux BBQ which has been amazing for all of our entertaining, we found it easy to purchase on line, no hassles and not many stores had this BBQ on offer. Thanks to Whitfords home appliances we will be shopping on line with you again!

Jenny, West Pennant Hills Nsw

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